PASS GUARANTEED 2025 SALESFORCE CRT-261: CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT–TRUSTABLE PASS TEST GUIDE

Pass Guaranteed 2025 Salesforce CRT-261: Certification Preparation for Service Cloud Consultant–Trustable Pass Test Guide

Pass Guaranteed 2025 Salesforce CRT-261: Certification Preparation for Service Cloud Consultant–Trustable Pass Test Guide

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Tags: CRT-261 Pass Test Guide, CRT-261 Test Pattern, CRT-261 Exam Papers, New CRT-261 Exam Experience, CRT-261 Reliable Exam Cost

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Successfully passing the Salesforce CRT-261 exam demonstrates that the candidate has a strong understanding of service cloud consulting and can design and implement effective solutions for clients. It is a valuable credential for professionals who are looking to advance their career as service cloud consultants and can open up new opportunities in the field.

To prepare for the Salesforce CRT-261 Exam, candidates can take advantage of various resources available online. Salesforce offers a variety of training courses, study guides, and practice exams to help candidates prepare for the exam. Additionally, candidates can also join online forums and communities to interact with other professionals and gain insights into the exam.

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CRT-261 Test Pattern & CRT-261 Exam Papers

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To prepare for the Salesforce CRT-261 Exam, individuals can attend training courses offered by Salesforce, study the official exam guide, and take practice exams. Salesforce offers a variety of training courses, including online and in-person sessions, to help professionals gain a deeper understanding of Service Cloud and prepare for the exam. The official exam guide provides an overview of the topics covered in the exam, along with sample questions and answers. Practice exams can also be accessed online to help test takers become familiar with the exam format and types of questions that will be asked.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q12-Q17):

NEW QUESTION # 12
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?

  • A. Video Support
  • B. Incident Management
  • C. Omn-Channel Routing
  • D. Appointment Assitant

Answer: D

Explanation:
Explanation
Appointment Assistant is a feature that can improve the customer experience by reducing the 4-hour long appointment windows and providing information about the technician's arrival time. Appointment Assistant is a feature that allows customers to track the status and location of their service appointments in real time through SMS messages or a web page. Appointment Assistant can help customers plan their day, reduce no-shows, and increase satisfaction. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_setup.htm&type=5


NEW QUESTION # 13
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

  • A. Prepare, plan, validate, execute, test
  • B. Prepare, plan, Test, execute, validate.
  • C. Plan, prepare, test, execute, validate.
  • D. Plan, prepare, validate, execute, test

Answer: C


NEW QUESTION # 14
Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

  • A. Change Sets
  • B. Data Import Wizard
  • C. Data Loader
  • D. Mass Transfer Records

Answer: A,C

Explanation:
Explanation
Change Sets and Data Loader are deploy solutions that should be used to ensure skills-based routing is operational in Production. Change Sets are collections of metadata components that can be deployed from one Salesforce org to another. Change Sets can be used to deploy the configuration settings for skills-based routing, such as the skills, skill assignments, routing configurations, presence configurations, or service channels. Data Loader is a tool that can be used to insert, update, delete, or export records in Salesforce. Data Loader can be used to deploy the data records for skills-based routing, such as the work items, agents, queues, or routing priorities. Verified References: Service Cloud Consultant Certification Guide & Tips, Change Sets Overview, Data Loader Overview


NEW QUESTION # 15
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?

  • A. Customize the Pre-chat form.
  • B. Configure Lightning Guided Engagement.
  • C. Customize the Lightning Console chat page.
  • D. Configure a Live Chat Validation Rule.

Answer: A

Explanation:
Explanation
Customizing the Pre-chat form is the recommended approach to ensure that Live Agent chat requests contain enough information for reps to effectively respond. A Pre-chat form is a form that customers fill out before starting a chat session with an agent. The form can collect information such as the customer's name, email address, phone number, reason for chat, or any other custom fields. The information from the Pre-chat form can be used to create or update records in Salesforce, such as contacts, cases, or leads. The information can also be displayed to the agent in the Service Console, so they can have more context about the customer and their issue. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Pre-Chat Forms


NEW QUESTION # 16
UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. To meet these requirements, which type of portal license would be most appropriate for the customers?

  • A. Service Cloud portal (Customer Community)
  • B. Sites
  • C. Enterprise admin
  • D. Partner portal

Answer: B


NEW QUESTION # 17
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